Materi yang dibahas dalam buku ini : Bab 1 Pendahuluan Bab 2 English grammar in brief keep it simple Bab 3 Perkenalan: First impressions matter Bab 4 Membangun kedekatan (Rapport) : The closer, the better Bab 5 Memberikan penawaran : Offering products and services Bab 6 Negosiasi : Winning together is the aim Bab 7 Coaching for executives and business leaders : Becom…